About us
Radeberger Gruppe, USA is an importer of German Beers, a division of Radeberger Gruppe, the largest Brewing group in Germany. We are a fast-growing supplier, with a unique portfolio of brands from Germany (Clausthaler N/A, Radeberger Pilsner, Schöfferhofer Grapefruit). The mission of Radeberger Gruppe is to be the representative of the German Beer Culture all over the world. The Radeberger Gruppe belongs to Oetker-Gruppe which is one of the biggest family-owned FMCG companies in Germany.
About the position
We are currently seeking an experienced Customer Operations Coordinator with excellent communication and organizational skills. The position covers a wide range of responsibilities that can vary on a daily basis. You will be responsible for streamlining the processes of regional/national and international shipping and logistics with the goal of reaching our customers more efficiently. You will report to the Supply Chain Manager.
The ideal candidate will have A+ customer service skills, excellent attention to detail, and the ability to prioritize tasks.
Key Responsibilities:
- Manage and provide Warehouse and DI orders and feedback to distributors and sales
- Oversight and execution of specific customer universe (help RM’s with small distributors)
- Coordinate with key customer contacts and RGUSA sales team to update order changes as they arise
- Monitor and assess inventory levels at distributors
- Identify, quote, and book logistics lanes in order to distribute products amongst our customer network
- Support Invoicing (DI orders, WH releases, & customer orders)
- Support handling of POS-orders
- Processing of Keg Deposits/Returns
- Reporting of order status, warehouse inventory levels and replenishment needs
- Initiation of replenishment orders
- Maintenance of distributor related master Data (price, contacts, items)
- Maintenance of the Online Order System
- Support warehouse inventory reconciliation
- Support improvement projects
Qualification & Education:
- Warehouse or distribution center experience
- Experience with transportation companies and warehouse services
- Solid knowledge of inventory management and transatlantic and trans-us shipment procedures and skills
- Solid customer service experience
- Excellent organizational, time management and communication skills
- Strong attention to detail and ability to focus on the task at hand
- Thrive in a team-oriented work environment
- Be an active participant in continuous improvement activities
- Ability to meet deadlines
- Experience with and high affinity to ERP systems
- Strong MS-Excel knowledge
- Bachelor’s degree preferred
- Three to five years’ experience
Compensation/Benefits:
- Salary depends on degree and/or experience
- Excellent Benefits Package
